BACKGROUND
Hancock HealthWorks clinics were spending an excessive amount of time on scheduling and rescheduling appointments and managing refill requests. Leadership needed software that could help reduce time spent on administrative tasks.
CHALLENGE
The Patient Scheduler needed to reflect only the available appointment times, without HealthWorks staff needing to make complex updates on the website. The scheduler also needed a workflow for refill requests.
SOLUTION
BoxCrush built a secure scheduler with a back-end widget that allowed staff to quickly and easily update appointment availability. The custom functionality of this scheduler also triggered a workflow when a patient made a refill request, then notified the patient when their prescription was ready.