Hancock HealthWorks clinics were spending an excessive amount of time on scheduling and rescheduling appointments and managing prescription refill requests. Leadership needed software that could help reduce time spent on administrative tasks. Because patient data was being transmitted and stored in a database, the functionality had to be HIPAA-compliant.
Hancock HealthWorks clinics partnered with several organizations to allow them to schedule appointments and prescription refills through one centralized scheduling tool. The scheduler needed to reflect only the available appointment times, without HealthWorks staff needing to make complex updates on the website. The scheduler also needed a workflow for refill requests.